Customer Care Manager - DACH Market
Agicap
Customer Service
Lisbon, Portugal
Posted 6+ months ago
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.
With our newest addition in Lisbon, opened in April 2023, we aim to build an international hub that represents all our markets. This hub will foster collaboration and innovation among Agicapians, focusing on our key business departments: Sales and Customer Success. We started with 5 employees and aim to grow to nearly 100 Agicapians by 2025. This hub is crucial for leading Agicap's growth journey, and we encourage all Agicapians to share their ideas on how we can make it a success.
Agicap allows CEOs and Finance teams of Mid-Market companies to efficiently manage and forecast their cash flow. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points - Our innovative platform streamlines supplier payments and enhances cash collection processes, enabling businesses to thrive in a competitive landscape.
Our ambition is to become the global financial management solution for Mid-Market companies worldwide.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : ~50
July 2021 : ~200
July 2024 : +500
Join Agicap on its path to Unicorn status.
🎯 Your mission :
Join our dynamic team, working closely with the DACH Customer Success teams and our HQ Support team in Lisbon. In this role, you’ll engage directly with clients and play a key part in delivering regular feedback to the Product team. Collaborating with teams across Customer Success (Onboarding, Data Integration, Account Management, Key Account Management), Sales, Marketing and Product, your mission is to elevate customer satisfaction and build lasting relationships. You will primarily be responsible for helping our existing customers with their technical concerns relating to our product. During onboarding (2-4 weeks), you will be comprehensively familiarized with the support for our online tool and our work processes.
🔧 Your Responsibilities
• You will become an expert in the area of liquidity management and planning for small and medium-sized companies
• You will solve customer queries and support them with questions about their liquidity planning via various channels (phone and chat), together with the rest of our Customer Success team
• You act as an interface between the product team and our customers by communicating customer feedback transparently to the product team. In this way, you make a significant contribution to improving our software
• You constantly develop your Excel skills and use them skillfully in discussions with our customers
• You identify opportunities for improvement in Agicap's customer interactions and thus contribute to long-term customer satisfaction and loyalty
• Become an expert on a technical topic to drive knowledge sharing both internally and between teams
• You recognise cross-sell and up-sell opportunities in exchange with customers
⭐️ What we are looking for :
- You have successfully completed your bachelor's degree or commercial training
- You have already gained initial professional experience in roles with a lot of customer contact, e.g. customer support, customer success, sales or business development
- You enjoy solving customer issues quickly and with high quality and you enjoy contact with customers
- You have a high technical affinity and are very number-driven in your work
- You are structured and can deal with changing priorities on a daily basis
- You are curious and interested in quickly familiarizing yourself with the topic of liquidity management and our product
- You have a C2+ level command of written and spoken German and are C1 in English
🎁 What we offer:
- A competitive base salary + performance bonus
- A hybrid work set-up: 2 remote days/week
- 25 paid vacation days (+ national holidays)
- Daily lunch allowance + 100 % public transport pass reimbursement
- Private health insurance 100% covered by Agicap
- State-of-the-art work equipment
- A clear career path – 30 % of our Lisbon team was promoted or made a lateral move last year (Hi Margaux, Camilla & Manon!)
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful , modern office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- An entrepreneurial, empowering work environment where autonomy meets team spirit – learn fast, take ownership, and grow together as we scale Agicap internationally.
- A fun, energetic team where we celebrate with regular after-work drinks on our rooftop, off-sites (last one: surfing in Caparica), and an annual Global off-site with all Agicapians
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds.
Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!