Customer Care Manager - DACH Market
Agicap
Customer Service
Lisbon, Portugal
Posted 6+ months ago
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap is part of the FT120, rewarding the most promising startups in France. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Headcount Growth :
July 2019 : 10
July 2020 : ~50
July 2021 : ~200
July 2024 : +500
🎯 Your mission :
Join our dynamic team, working closely with the DACH Customer Success teams and our HQ Support team in Lisbon. In this role, you’ll engage directly with clients and play a key part in delivering regular feedback to the Product team. Collaborating with teams across Customer Success (Onboarding, Data Integration, Account Management, Key Account Management), Sales, Marketing and Product, your mission is to elevate customer satisfaction and build lasting relationships. You will primarily be responsible for helping our existing customers with their technical concerns relating to our product. During onboarding (2-4 weeks), you will be comprehensively familiarized with the support for our online tool and our work processes.
🔧 Your Responsibilities
• You will become an expert in the area of liquidity management and planning for small and medium-sized companies
• You will solve customer queries and support them with questions about their liquidity planning via various channels (phone and chat), together with the rest of our Customer Success team
• You act as an interface between the product team and our customers by communicating customer feedback transparently to the product team. In this way, you make a significant contribution to improving our software
• You constantly develop your Excel skills and use them skillfully in discussions with our customers
• You identify opportunities for improvement in Agicap's customer interactions and thus contribute to long-term customer satisfaction and loyalty
• Become an expert on a technical topic to drive knowledge sharing both internally and between teams
• You recognize cross-sell and up-sell opportunities in exchange with customers
⭐️ What we are looking for :
- You have successfully completed your bachelor's degree or commercial training
- You have already gained initial professional experience in roles with a lot of customer contact, e.g. customer support, customer success, sales or business development
- You enjoy solving customer issues quickly and with high quality and you enjoy contact with customers
- You have a high technical affinity and are very number-driven in your work
- You are structured and can deal with changing priorities on a daily basis
- You are curious and interested in quickly familiarizing yourself with the topic of liquidity management and our product
- You have a C2+ level command of written and spoken German and are C1 in English
What we offer:
- A competitive salary package
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- Great opportunities to advance your career within a fast-growing international company
- Daily interactions with SME executives and CEOs
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
- A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
- A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
- Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment