Customer Care - UK/US Markets
Agicap
Customer Service
Lisbon, Portugal
Posted 6+ months ago
About Agicap
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.
Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Working together with the UK/US Customer Success team and the HQ Support team, based in Lisbon, you will have a direct relationship with clients, and you will provide regular feedback to the Product team.
Follow up on customers requests from our online chat
- Qualify and prioritize requests so that they are processed as efficiently and quickly as possible
- Assist and train the various users
- Ensure a smooth flow of information with the rest of the CS team
- Participate in the improvement of our processes and organizations
- Participate in product improvement in collaboration with the Tech and Product teams
Become an Agicap Banking expert
- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
- Provide structured and quantitative product feedbacks to help prioritize customer data integration features and banking aggregations
Contribute to our advanced accounts implementations
- Assist our Onboarding and Key Account team in the implementation of advanced setup
- Train new Customer Success Managers on customer data integration processes
⭐ What we are looking for :
- Native or fluent English speaker; additional language (French, Italian, Spanish, or German) is a strong plus
- Enjoy helping clients with ideally some experience in B2B customer relations
- Thrive in challenging situations with a strong problem-solving mindset
- Able to manage multiple tasks and shifting priorities under tight deadlines
- Curious, fast learner with a proactive attitude
- Excellent verbal and written communication skills
- Enjoy debating, persuading, and selling
- Strong team spirit with a desire to share knowledge
- Ambitious and drawn to a fast-paced startup environment
- Excellent Excel skills
- Passion for consistently delivering outstanding customer experience
- Proven track record of success in customer relationship management
- Experience as a CSM in a SaaS environment targeting SMBs is a strong plus
- Highly organized with strong rigor and the ability to manage large volumes of information over time
- High level of enthusiasm and positive team energy
🎁 What we offer :
- A competitive base salary + performance bonus
- A hybrid work set-up: 2 remote days/week
- 25 paid vacation days (+ national holidays)
- Daily lunch allowance + 100 % public transport pass reimbursement
- Private health insurance 100% covered by Agicap
- State-of-the-art work equipment
- A clear career path – 30 % of our Lisbon team was promoted or made a lateral move last year (Hi Margaux, Camilla & Manon!)
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
- A beautiful , modern office in the heart of Lisbon, right in one of Europe’s top rising tech hubs
- An entrepreneurial, empowering work environment where autonomy meets team spirit – learn fast, take ownership, and grow together as we scale Agicap internationally.
- A fun, energetic team where we celebrate with regular after-work drinks on our rooftop, off-sites (last one: surfing in Caparica), and an annual Global off-site with all Agicapians
AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!