Customer Solutions Consultant (Key Accounts) - UK
Agicap
Customer Service
London, UK
Posted on Feb 12, 2026
About Agicap
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 550 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the FT120, rewarding the most promising startups in France.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Why This Role Exists
As our customers scale, their finance environments become more complex. They operate across multiple entities, bank accounts, currencies and financial systems, and need modern treasury technology to operate efficiently.
This role exists to help finance teams successfully implement and optimise modern treasury and finance workflows, enabling them to move from fragmented, manual processes to scalable, automated and data driven financial operations.
This is not a traditional Customer Success or Account Management role. You will work in a client facing implementation and process advisory capacity, helping customers realise real value from their finance technology stack.
What you will do:
- Manage a portfolio of strategic customers, driving deep product adoption, solving complex finance workflow challenges and increasing long term value creation.
- Support customers in optimising how they manage cash, treasury, payments and financial visibility processes using Agicap.
- Understand customer finance ecosystems across ERP, banking, payments and treasury layers and translate business needs into scalable data and workflow structures.
- Drive measurable customer outcomes including activation depth, ROI and gross retention.
- Identify finance optimisation and transformation use cases and quantify business impact.
- Act as the voice of the customer across Product, Customer Success, Marketing and Commercial teams.
- Deep dive into treasury, payments and finance workflows to improve how customers operate their finance tech stack.
- Support customers in moving from manual or fragmented finance processes to automated, scalable finance operations.
- Build strong product expertise and support internal knowledge sharing across teams.
- Work closely with Commercial teams to identify strategic growth opportunities.
- Collaborate cross functionally to ensure customers achieve their long term finance and business objectives.
What You Need To Succeed:
- Bachelor’s or Master’s degree in Business, Finance, Economics or similar.
- 1 to 3 years of experience in: Fintech, Consulting, Finance Operations, Treasury, Accounting or Customer facing SaaS roles
- Interest in how finance processes, payments and financial systems interact in real world business environments.
- Structured problem solving mindset and ability to simplify complex workflows.
- Strong communication skills and confidence working with finance stakeholders
- High ownership mentality and accountability for customer outcomes.
- Ability to thrive in a fast moving, high growth environment
- A Plus: Experience with CRM, project management or customer platforms (Gainsight, etc)
What’s In It For You:
- A career acceleration platform, giving early exposure to complex finance environments, CFO level stakeholders and real finance transformation projects.
- Opportunity to build expertise across the full finance technology stack:E RP, Banking, Payments, Treasury
- Direct collaboration with Product, Engineering and Senior Leadership teams, including regular exposure to global strategy and HQ teams.
- Opportunity to help scale the UK and US markets during a major growth phase of the company.
- Join a high performance, entrepreneurial culture building one of Europe’s leading fintech platforms.
- Competitive salary and benefits package.
Looking forward to meeting you !