Technical Account Manager

Ethyca

Ethyca

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IT, Sales & Business Development

New York, NY, USA

Posted 6+ months ago

A World-Changing Company

At Ethyca, we're engineering trust for humanity. We believe that by building Fides, the operating system for Data Privacy & AI Governance we can solve the world's most critical and challenging problems of trust and safety in data and AI driven enterprise on behalf of every person. We partner with the most important institutions in the world to transform the safety, trust and integrity of their data and technology systems.

Our software has been used to power the safety and privacy of millions of users globally.

The Role

Technical Account Managers (TAMs) work directly with clients at some of the worlds most important institutions ensuring their successful implementation and ongoing use of the Fides Data and AI Governance platform. In this role, you’ll apply your problem solving ability, creativity, and technical skills to answer questions, resolve technical issues and proactively ensure your clients understand the latest governance regulations and new features of Fides. Your main goal will be to ensure our key clients are happy and satisfied with all of the products they have purchased. You will be responsible for managing the client relationship, ensuring they are getting full value out the tool, partnering with our Sales, Deployment, Product and Engineering teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the clients you support grow with Ethyca, the scope of work will expand as well as you will be responsible for supporting all live products.
You’ll have the opportunity to contribute to some of the most important industries and institution in the world by helping them implement Ethyca's tools for trust, ethics and privacy.

Core Responsibilities

TAMs responsibilities look similar to those of a fast moving strategists with technical and client relationship knowledge, supporting high profile brands. A day might span rapidly triaging and solving a client issue using the product, or training a client team in the latest features of the platform or walking through new regulatory guidance to proactively educate clients.
The best TAMs aspire to be trusted expert and advisor to their clients, with deep knowledge on our product, industry changes and recommendations. If this sounds like you, then Ethyca is the best place — with the best colleagues — to learn from!

What We Value

  • A highly analytical approach and eagerness to solve technical problems in a rapidly changing product and industry landscape.
  • Experience and curiosity for working with clients to educate them to become the best data privacy and governance champions.
  • Ability to collaborate efficiently with client teams that are both technical an non-technical - understanding your audience and knowing how to speak to it.
  • Proactivity to never leave a client unanswered and unhappy - the ability to context switch rapidly and a pride in over serving clients.

What We Require

  • 3+ years of relevant, post-college work experience.
  • Proven proficiency in client management, relationship management, technical support and training.
  • Prior experience in account, relationship or technical management a requirement.
  • Experience in a related privacy, compliance security field a bonus.
  • Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.
  • Exceptional time, task, and resource management skills.
  • Ability to plan for and keep track of multiple requests and deadlines.
  • Willingness to continue building skills through educational opportunities.

Benefits

  • Competitive cash and equity compensation
  • 100% medical and dental insurance coverage for you and your dependent(s)
  • Remote-friendly office hours and vacation policy
  • Sponsored company lunches and events
  • Parental leave and 401K plan

Our benefits aim to promote health and wellbeing across all areas of Ethycans lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list above details our available benefits and some of the perks that can be enjoyed as an employee of Ethyca.

Life at Ethyca

We want every Ethycan to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Ethyca is a distributed team with headquarters in NYC and remote workers across the US. In keeping consistent with Ethyca's values and culture, we believe employees “share the work” as one team, and in-person work affords the opportunity for more creative outcomes. Therefore we encourage Technical Account Managers to work from our offices to foster excellence in innovation and outcomes for our clients. Preference will be given to candidates who are able to come into the office, located in midtown Manhattan, at least 3 days a week.

We’re a Data Privacy and AI Governance company building a missing piece of the Internet’s infrastructure: the operating system for governance that empowers users and businesses to manage data respectfully. Every day, Ethycans tackle one of the world's most challenging problems - how to make data and AI driven technology safer for humanity - and thinking about the future of human rights as society increasingly moves online. If this sounds intriguing and you’re excited to shape that future with us, we’d want to speak with you.

Ethyca is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Ethycans share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Ethyca does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor’s EEO poster, EEO poster supplement and Pay Transparency Notice for additional information.

Compensation Range: $90,000 - $150,000/y

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