Role Summary

The Client Delivery team at FINBOURNE works directly with our pre and post sales clients (who range from small start-up hedge funds and investment mangers to large superannuation funds) to understand their business problems and use cases. They then combine this with a detailed understanding of our products to help clients to make the best use of the opportunities offered by LUSID and Luminesce. Client Delivery is also involved in buildouts of client-specific capability and integrations, working directly with client stakeholders.

We are looking to hire an experienced Implementation Consultant to join our growing team in Australia; someone who is adept at explaining product features to clients, helping these clients with their implementations, together with building client-specific implementations. In this role you will have the opportunity to make key contributions to the future of the product and shape how our clients interact with LUSID. Our aim is to provide a world-class client experience; therefore, we are looking for a candidate who has a relentless focus on customer service and a desire to deeply understand client issues.

This role involves monthly inter-state travel to visit clients. In addition, it is important to note that although this role is based in Australia, the Product and Engineering teams are primarily based out of London, United Kingdom. This role therefore requires working across timezones which sometimes involves meetings in the early evenings in Australia.

Key Responsibilities

• As part of the Client Delivery team at FINBOURNE you will be working alongside our clients and our Product and Engineering teams to help our clients to make the best use of our LUSID and Luminesce products
• Regular interactions with our client’s project teams to support their implementation and delivery timelines
• Explaining the product to clients, crafting solutions using LUSID, delivering technical content, system configuration and training
• Workshop solutions and document requirements to support FINBOURNE’s Product and Engineering teams to understand feature requests and support specification and testing of new functionality
• Liaising with Delivery Managers to provide estimates and scope to build coherent and deliverable implementation plans
• Contribute to client deliverables and documentation

Skills and Experience

• This role is well suited to an experienced Technical Business Analyst who is wanting to progress into a client-facing, hands-on delivery position where they can own the full solution lifecycle.
• Experience and familiary with financial investment products and data feeds is desirable e.g. FX Forwards, Options, Futures, Bonds, Swaps etc.
• Comfortable interacting with RESTful web based APIs using tools such as Swagger or Postman.
• Proficient in data formats such as JSON, CSV and XML.
• Technical skills in SQL and Python or other technologies are required for this role.

Just some of our benefits

• Competitive salary plus performance based bonus.
  
• Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover.
  
• Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre-tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms.
  
• Hybrid working: We have a mature attitude towards hybrid working. Whether you’re a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we’re committed to helping you be productive and work in a way that is best for you.
  
• Professional learning and development: External training and accreditations are supported, as well internal training and development programs.
  
• Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave
  
• Holiday: 25 days holiday plus bank holidays

About FINBOURNE

We are a young, dynamic financial technology company aiming to re-engineer the world of investing to make it clearer, faster and more cost effective for everyone.

At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence-based solutions. We respect your independent thought, your intellectual curiosity and your opinion.

Our solution is open, API first and developer friendly – a true first for the asset management industry. You can see what our team is busy building on Github.

For more information about us please visit our website.