hackajob is collaborating with Eden Red Payment Solutions to connect them with exceptional professionals for this role.

Desktop Support Engineer

Edenred PayTech | London or Swindon (Hybrid/WFH)

Salary - £30,000 - £35,000

Edenred PayTech is looking for a proactive and customer‑focused Desktop Support Engineer to join our Technology Operations team. This is a great opportunity for someone who enjoys solving problems, supporting colleagues, and keeping systems running smoothly in a fast‑paced, regulated fintech environment.

What You’ll Be Doing

You’ll play a key role in ensuring our people have the tools, access, and technology they need to perform at their best.

• Deliver first‑ and second‑line support across hardware, software, and user access
• Troubleshoot Windows, O365, networking, and device issues with confidence
• Manage laptop builds, imaging, and device lifecycle tasks
• Support onboarding and offboarding including account setup and equipment provisioning
• Maintain accurate asset records and documentation
• Collaborate with wider IT teams to escalate issues and support project delivery
• Champion great customer service and help drive continuous improvement
  
  

What You’ll Bring

You’ll be someone who enjoys variety, communicates clearly, and thrives in a collaborative environment.

• Experience in a desktop or service desk support role
• Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
• Confidence supporting hardware, peripherals, and mobile devices
• Ability to prioritise and manage multiple tickets in a busy environment
• A customer‑first mindset with excellent communication skills
• Experience in a regulated or corporate environment is beneficial
  
  

Why Edenred PayTech

Joining Edenred PayTech means being part of a supportive, ambitious, and people‑centric culture where technology plays a key role in enabling success.

• Hybrid working model with a Swindon office base
• Inclusive, collaborative culture where your ideas matter
• Opportunities to grow your technical skills and contribute to wider IT initiatives
• Access to Edenred benefits including wellbeing support, perks, and more
  
  

Ready to make an impact?

If you’re a motivated Desktop Support Engineer who enjoys helping people and solving problems, we’d love to hear from you.