hackajob is collaborating with HSBC to connect them with exceptional professionals for this role.

In This Role You Will

• Provide 24/7 on-call production support for cloud-native AI platform services, including model inference service, data pipeline, AI middleware and backend system troubleshooting
• Monitor production environment health metrics, system logs, error alerts and performance anomalies; rapidly diagnose, triage and resolve production incidents and outages.
• Handle critical service issues during UK and US working hours, conduct root cause analysis (RCA), prepare incident reports, and implement permanent fixes to avoid recurrence.
• Take the DevOPS lead to ensure reliability, performance, and compliance through monitoring, load/performance testing, optimisation, and incident response to maintain low latency, high throughput, and stable operations (including onsite/offsite production support).
• Manage CI/CD pipeline configuration, optimization and daily operation for AI platform projects, ensure efficient and reliable automated build, test and deployment.
• Optimize deployment workflow to reduce release failure rate and improve delivery efficiency for cross-border teams.
• Establish and iterate standardized engineering operation specifications, production operation manuals, and on-call response SOPs for the AI platform.
• Promote engineering best practices including log standardization, alert optimization, monitoring coverage enhancement, and fault tolerance improvement.
  
  

To be successful in this role you should meet the following requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related technical field.
• 5+ years of professional working experience in Production Support, DevOps or cloud platform operation; AI platform operation experience is a strong plus.
• Based in overseas and able to accept flexible working hours to cover UK/US timezone support and on-call shifts.
• Proficient in Linux system operation, troubleshooting, shell scripting and server maintenance.Experience with cloud platform operation (public cloud preferred) and AI system operation & maintenance is highly preferred.
• Solid experience with CI/CD tools (Jenkins/GitLab CI/Azure DevOps) and Git version control management.
• Familiar with Kubernetes container orchestration, Docker, microservice operation and maintenance.
  
  

You’ll achieve more when you join HSBC.