Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

About the Role

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

Key ResponsibilitiesBusiness & Functional Analysis

• Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

• Analyze business processes, pain points, and operational workflows to identify improvements.

• Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

• Map current-state and future-state processes and create the documentation that supports them.

• Ensure traceability between business requirements, functional specifications, and delivery tasks.

Solution Design & Delivery Support

• Work with product managers, architects, and developers to shape feasible, scalable solutions.

• Clarify requirements during design and build; remove ambiguity and ensure alignment.

• Participate in sprint planning, backlog prioritization, and refinement ceremonies.

• Review functional deliverables, test scenarios, and validate that solutions meet requirements.

• Support UAT planning, test execution, defect validation, and readiness sign-off.

Stakeholder Alignment

• Serve as a bridge between business teams and technical teams, ensuring smooth communication.

• Build strong relationships with leaders, champions, and operational teams.

• Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

• Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

Data, KPIs & Insights

• Analyze data to validate assumptions, identify gaps, and refine business requirements.

• Define KPIs and success metrics that align with business goals.

• Support reporting and dashboards by specifying data needs and validation rules.

Project Support

• Contribute to roadmap planning and dependency assessment.

• Help ensure timelines, scope, and quality standards are respected.

• Flag risks, issues, and design decisions early and clearly.

• Maintain and structure the functional backlog, including prioritization and documentation.

Collaboration with Project Management

• Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

• Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

• Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

• Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

• Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

• Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

Functional Configuration & Platform Setup

• Execute functional configurations within the platform based on validated specifications and user stories.

• Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

• Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

• Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

Quality Assurance & Delivery Validation

• Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

• Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

• Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

• Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

• Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

QualificationsRequired

• 5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

• Strong experience gathering and documenting business requirements.

• Demonstrated ability to analyze complex processes and translate them into clear specifications.

• Experience working in Agile or hybrid delivery environments.

• Comfortable facilitating workshops and presenting to diverse stakeholders.

• Excellent clarity in writing requirements, diagrams, and functional documentation.

• Strong analytical mindset with the ability to make data-driven recommendations.

Preferred

• Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

• Experience in large transformation programs with multiple business units.

• Familiarity with KPIs, reporting, dashboards, or data workflows.

• Exposure to change management, enablement, or user adoption initiatives.

• Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

• Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

What Success Looks Like

• Requirements are crystal clear and enable smooth delivery.

• Stakeholders feel aligned, supported, and understood.

• Technical teams receive high-quality inputs and guidance.

• Solutions meet business expectations without unnecessary rework.

• Documentation, backlog, and processes are structured, consistent, and reliable.

• Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

• QA processes are rigorous, and delivery passes internal and client validation with high confidence.