24/7 Crisis Center Case Manager - 100% Remote

Mindoula is a next-generation population health management company supporting individuals with complex behavioral health, medical, and social needs. Using technology to scale the human connection, our multidisciplinary teams provide 24/7 support to underserved populations, helping members stay safe, connected, and engaged in care.

As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing real-time support to members experiencing behavioral health crises. You’ll respond via phone, text, and chat, assess risk, de-escalate crises, develop safety plans, and coordinate appropriate follow-up care—all while working collaboratively within a multidisciplinary team.

This role operates on a scheduled shift within a 24/7 coverage model, including potential nights, weekends, and holidays.

Details: Full-time; Monday - Thursday 9 pm to 7am EST

What You’ll Do

• Respond to behavioral health crises using trauma-informed, de-escalation techniques
• Conduct suicide and safety risk assessments and escalate to emergency services when needed
• Create and review collaborative safety plans with members
• Coordinate referrals and transfers to appropriate levels of care (outpatient, mobile crisis, ED, inpatient, etc.)
• Engage family members and support systems when appropriate
• Complete timely, accurate documentation and participate in case reviews and quality improvement

What We’re Looking For

• Bachelor’s degree in psychology, social work, counseling, or a related field (preferred)
• 3+ years of behavioral health experience (case management, crisis response, care coordination, counseling, etc.)
• Crisis center, emergency department, or mobile crisis experience strongly preferred
• Strong skills in crisis assessment, safety planning, and digital communication
• Ability to remain calm under pressure and prioritize member safety
• Excellent communication and documentation skills
• Comfort working independently in a fully remote environment
• Commitment to diversity, equity, inclusion, and culturally responsive care

Work Environment

• Fully remote, professional workspace required
• Frequent use of computer and phone systems

Join Mindoula and help deliver compassionate, life-saving support when it matters most.

Come be part of the solution!