What does a Technical Support Engineer do?

Your mission, should you choose to accept it, will be to solve high-complexity issues for our customers and partners. Your tools? Our cutting-edge ticketing system, your company laptop, and—most importantly—your brain.

You will be the last line of defense between our customers and chaos. Communication is strictly via email (there might be a direct call once a year, but don't worry, you'll receive coaching for that).

Responsibilities

• Solve & Conquer: Identify issues, analyze them, and make them disappear.
• Strategic Routing: If you can’t solve it, someone else can; you’ll be responsible for channeling the case to the right team.
• Precision: Provide fast and accurate feedback to customers.
• Evolve: Maintain and improve your solutions as needed.
• Tool Building: Develop or enhance internal tools to make everyone’s work easier.

Must-Haves

• Education: Bachelor’s degree completed (100% of credits; the physical diploma is not mandatory).
• Coding Expert: Proficient in at least one programming language.
• Core Skills: Mastery of Object-Oriented Programming (OOP), object modeling, and relational databases.
• Analytical Mindset: Strong problem-solving skills.
• Soft Skills: Diplomacy and excellent communication.
• Autonomy: Fast and self-driven learner.
• English: Professional proficiency (both spoken and written).

Nice-to-Haves

• Contributions to Open Source projects.
• Knowledge of Python, JavaScript, XML, and CSS.
• Familiarity with Git, Linux, and GitHub.

Note: We don’t expect you to master our specific tech stack on day one, but we do require solid foundations in any programming language.

Tech Stack & Tools

• Programming Languages: Python & JavaScript
• Database: PostgreSQL (with object-relational mapping)
• Collaboration Platform: GitHub
• Development Model: Open with external community
• Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)

Benefits

💵 Salary based on experience.

🏠 Hybrid Model: Home Office 2 days a week (after the training period).

🚑 Health & Wellness: Comprehensive Major Medical Insurance (SGMM), Dental, and Life Insurance.

🎁 Year-end Bonus (Aguinaldo): 30 days of salary.

🍃 Savings Fund: Capped at the legal maximum.

🎾 TotalPass: Up to 90% discount on gym memberships.

🚀 Vacations: 15 days in the 1st year, 20 days in the 2nd, 22 days in the 3rd, and 25 days from the 4th year onwards.

😷 Sick Leave: Unlimited justified sick days / 5 unjustified days per year.

🎊 Public Holidays: 10 days off per year.

👶🏼 Parental Leave: 4 additional weeks of maternity/paternity leave.

🏖️ Vacation Bonus: 25% (Prima Vacacional).

🍽️ Catering: Premium on-site dining, subsidized at the legal maximum.

📈 Annual Performance Review: Yearly appraisal and salary review