With a small team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.

At Odoo, we value independence, flexibility, and personal growth. We're a fast-growing company that embraces innovation and encourages our team members to push boundaries and reach new heights. With our Australian office nestled in the beautiful Gold Coast's Varsity Lakes, we offer the perfect blend of exciting work and an amazing lifestyle.

Check Odoo

About the job

At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.

To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us, from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.

You'll never get bored!

Responsibilities

Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

About you

At Odoo, we value your skills more than your resume.
Here's what we expect from you:

Must have

Fluent in English and French
Passion for software products
Strong business acumen and understanding of customer needs
Highly organised, ability to work autonomously and manage time effectively
Strong priority management skills with the ability to thrive under pressure
Problem-solving skills
Quick & autonomous learner
Full unrestricted working rights in Australia

Nice to have

Proven experience in administrative roles, showcasing strong organisational and multi-tasking skills
Solution oriented mindset with strong analytical skills
Relevant experience