Customer Care Indirect - Fresh Graduates
Customer Service
Milan, Italy · Italy
EUR 30k-33k / year
Customer Care Indirect - Fresh Graduates
About the company
About the role
As a Customer Care Specialist in our Indirect Sales team you will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction.
This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 500 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer life cycle.
Born in Belgium and now a truly global tech player, Odoo powers the growth of over 12 million users worldwide with smart, flexible business software.
Since landing in Italy in 2023, we’ve been on a mission: to help companies simplify, digitalize, and scale their operations — no matter the industry. From CRM to sales, invoicing, project management, manufacturing, and inventory, our ecosystem of fully integrated apps makes running a business smoother, smarter, and more efficient.
At Odoo, we believe technology should be powerful yet easy to use.
Your job
We offer a permanent contract, even if you are a junior figure or a fresh graduated.
Is this role for you? If you’re a junior professional or a recent graduate, this role is a great opportunity to kick-start your career. Based on your experience, the position offers a salary range between € 30.000 and € 33.000.
Responsibilities
- Portfolio Management: Manage a portfolio of approximately 500 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.
- Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.
- Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.
- Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.
Requirements
- Undergraduate students or fresh graduates with a maximum of six months experience
- Knowledge of Italian (C2) and English (C1)
- Good organizational and administrative skills to manage a large and diverse portfolio
- Excellent interpersonal and communication skills to build trust and long-term relationships with clients and partners Interest in the tech world and eagerness to learn about Odoo’s suite of applications
What's great about it?
- Early Responsibility
You will be hands-on from day one, playing an active role in real projects with the guidance and support of experienced teammates. - Growing Autonomy
As your confidence builds, so will your independence. But you will always collaborate with your teammates: we believe great minds work better together! - Continuous Learning
Expect to learn fast and often from your projects, your colleagues, and the challenges you will help solve.
Hybrid work modality
(3 days on site/2 fixed days on remote)
Recruitment Process
Application Review
HR Interview
Two Business Interviews
Offer
At Odoo, we are dedicated to fostering a workplace that is diverse, inclusive, and truly authentic. We celebrate individuality and welcome people from all backgrounds, embracing the unique perspectives that strengthen our team. This opportunity is open to everyone—regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, or any other aspect of identity. We believe that when everyone feels a true sense of belonging, it drives creativity, collaboration, and success.
If you’re interested in this position but don’t meet every qualification in the job description, we encourage you to apply anyway. Your skills, experiences, and potential may make you the perfect fit for this role — or another opportunity within our team. We’d love to hear from you!