Technical Support Engineer
IT, Customer Service
Koerich, Luxembourg
About the job
Do you hate monotony?
Are you a problem-solver?
Do you read code like you read H2G2?
If debugging is in your blood and troubleshooting is your DNA, you are the one.
Join the Technical Support Team of the fastest growing IT company in Belgium!
You'll never get bored!
Working tools
- Programming languages: Python & JavaScript
- Database: PostgreSQL (with object-relational mapping)
- Collaboration platform: GitHub
- Development model: Open with external community
- Framework: Odoo (ORM, Workflows, Report Engine, BI, AI)
Responsibilities
- Identify problems, analyze them, make 'em disappear
- If you can't solve it, another team may, dispatch it to the correct one
- Provide quick and accurate feedback to customers
- Develop or improve internal tools to make the job easier
- Maintain and evolve your solutions as needed
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
- Expert in at least one programming language
- Object-oriented programming, object modeling and relational databases
- Analytical and problem-solving skills
- Diplomacy & communication
- Quick & autonomous learner
- Professional proficiency in spoken and written English
Nice to have
- Contribution to Open Source projects
- Bachelor or Master Degree
The diploma is not the most important. - Python, JavaScript, XML, CSS
We don't expect you to master our technologies but a strong foundation in any programming language is required. - Familiarity with Git
- Linux, GitHub
Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
Every ticket is a challenge, every issue is a learning experience, and we have lots. You get to see the direct impact of what you made.
What we offer
Full-time CDI
A 40 hours/week contract including 2 days of home-working per week and flexible hours.
Modern city office
Bright open space designed for collaboration, with modern meeting rooms and a comfortable lunch area to relax and connect with colleagues.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance
Training
6 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Heathly environment
We promote well-being with complimentary fruit and snacks, access to a fully equipped gym, and organized group sports such as padel, pilates, and biking. Healthy employees are happy employees :).
Conditions
- Permanent contract
- Hybrid role (on site and homeworking)
- No remote
- 40 hours/week
Requirements
- Luxembourg work permit
- Business-level French & English
- Junior or higher
- Interest in IT
- Any programming language
Application
- Duration: 7 - 15 days
- Fast & friendly process
- 1 test, 1 call, 1 interview, offer