Customer Care Officer - HORECA market (dutch profile)
Customer Service · Full-time
Louvain-la-Neuve, 1348 Ottignies-Louvain-la-Neuve, Belgium
Customer Care Officer - HORECA market (dutch profile)
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salary package
The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team.
About the job
You will join the Horeca team to manage a portfolio of clients in the hospitality sector and build long-term business relationships with them by ensuring ongoing commercial follow-up and customer retention, analyzing their needs and identifying new opportunities to support their growth with Odoo, acting as the link between consultants and salespeople to ensure optimal contract follow-up, and responding quickly to requests in a sector where responsiveness makes all the difference.
You'll never get bored!
Responsibilities
- Managing a portfolio of +/- 250 contracts on the HORECA market (restaurant & coffee shop)
- Identify customer needs and prepare tailored product demonstrations
- Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
- Project management: work closely with internal teams to ensure smooth project follow-up and deliver the best possible solutions for customers
- Customer interaction: communicate regularly with customers by email and phone, with opportunities to visit them on-site
- Secure contract renewals and identify opportunities to upgrade existing agreements
Must have
- Bachelor Degree
- A good business knowledge + knowledge of the HORECA sector
- Perfect written and spoken English + French + Dutch
- Highly organised and autonomous
- Time, stress and priority management
- Valid work permit for Belgium
- Between 0 to 5 years of experience
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in Louvain-la-Neuve. Open space, cosy offices and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.