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Business Support Intern
Customer Service · Intern
Business Bay - Dubai - United Arab Emirates
Posted on Nov 3, 2026
Business Support Intern
Services / Business Support
501, Building A1-A2, Dubai South Business Park, Dubai DU, United Arab Emirates
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.
What you will do:
As a Business Support Intern, you will bring a positive attitude and eagerness to learn while supporting our existing customers and internal teams. You will gain hands-on exposure to customer support operations and learn how we deliver a high-quality customer experience.
Your mission will involve learning how to assist users of our software by understanding their questions, observing how issues are investigated, and exploring possible solutions. You will gain exposure to different support channels, including ticketing, live chat, and phone calls, while shadowing experienced team members in handling customer inquiries and escalating issues when necessary.
You will also have the opportunity to collaborate with various internal teams, including Consultants, Sales, and Developers, gaining insight into how different departments work together to address customer needs.
Responsibilities
Product Knowledge: Develop an understanding of Odoo’s SaaS/cloud applications through training and team shadowing.
Problem-solving: Learn how to identify customer challenges and explore potential solutions.
Communication: Develop effective written and verbal communication skills through observing customer interactions
Collaboration: Work alongside Business Support, Engineering, and Product teams to understand cross-functional collaboration.
Customer Feedback: Learn how customer feedback is collected and shared to support product improvements.
Product Testing: Assist in testing new and updated product features and share feedback.
Product Enhancement: Identify opportunities to improve product usability, processes, and documentation.
Must Have
- Fluency in both English and Arabic (written and spoken)
- Must have a valid residency visa( Golden visa or family sponsored)
- Valid medical insurance
- 0-1 years experience
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Thrive in a critical learning and social setting, embracing new challenges and opportunities
- Customer oriented
- Autonomous and fast learner
NICE TO Have
- Business experience at an ERP
- Good knowledge of business processes
- Experience/knowledge with tickets-support
- Technical knowledge (XML, Python, JS)
What's great in the job?
Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.
Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.
Must read!