Director of Onboarding & Implementation
Strider Technologies
Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.
We are seeking a Director of Onboarding & Implementation to lead and scale our client launch process, ensuring every new customer realizes rapid time-to-value. You will design and refine onboarding frameworks, manage cross-functional teams, and serve as the primary advocate for client success during the critical implementation phase. The ideal candidate thrives on operational excellence, customer engagement, and continuous process improvement.
Job Responsibilities:
- Define and operationalize a repeatable, scalable onboarding methodology that drives adoption and accelerates ROI for new customers.
- Collaborate with Sales, Product, Engineering, and Customer Success teams to align on deliverables, timelines, and client expectations.
- Lead and mentor a team of Implementation Consultants, fostering a culture of excellence and continuous learning.
- Design training programs and materials—both instructor-led and self-service—to educate clients on Strider’s platform capabilities.
- Track and report on onboarding KPIs (e.g., time-to-value, client satisfaction scores), and partner with Data & Analytics to identify areas for improvement.
- Act as the escalation point for implementation-related issues, ensuring swift resolution and maintaining high client satisfaction.
Key Qualifications:
- 7+ years of experience in SaaS onboarding, implementation consulting, or professional services leadership.
- Proven track record of building and scaling customer-facing processes in a high-growth technology company.
- Excellent project management skills, with experience using tools such as JIRA, Asana, or equivalent.
- Strong communicator, able to translate technical concepts into clear, actionable guidance for diverse audiences.
- Demonstrated ability to lead and develop high-performing teams.
Benefits:
- Competitive Compensation
- Company Equity Options
- Flexible PTO
- Wellness Reimbursement
- US Holidays (Office Closed)
- Paid Parental Leave
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Plan
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.