Enterprise Customer Success Manager
Cognism
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Customer Success Manager at Cognism, you'll join a dynamic, commercially driven, and customer-obsessed team. Your mission is to help customers achieve tangible ROI from our platform — driving adoption, retention, and long-term growth. You’ll act as a trusted advisor, aligning Cognism’s solutions with your customers’ strategic goals, and will be central to the success of our global client base.
YOUR CHALLENGES & OPPORTUNITIES
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Be a Strategic Partner – Understand your customers’ business objectives and build strategic success plans to help them achieve short- and long-term goals.
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Drive Adoption & Retention – Maximise customer satisfaction and platform engagement across your portfolio, proactively identifying risks and opportunities.
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Deliver Impactful SBRs – Lead strategic business reviews with clear metrics for success, ensuring alignment between customer goals and Cognism’s value.
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Resolve Issues with Impact – Act as the first point of contact for escalations and work cross-functionally to ensure timely resolution.
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Consult on Solutions – Design bespoke success strategies and consultative solutions tailored to enterprise customers.
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Share Best Practices – Collaborate with internal and external stakeholders to surface insights, trends, and best practices that accelerate customer success.
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Unlock Revenue Opportunities – Identify cross-sell and upsell opportunities that drive ROI and deepen customer relationships.
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Be a Voice of the Customer – Continuously assess and advocate for your customers’ evolving needs, ensuring Cognism remains a strategic partner.
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Mentor & Collaborate – Support onboarding of new team members and contribute to broader team development where relevant.
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Shape the Customer Journey – Engage in pre-sales conversations when needed to ensure a seamless transition into post-sale success.
OUR EXPECTATIONS
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Experienced Operator – 3+ years in a Customer Success or Customer Experience role, ideally in a B2B SaaS environment.
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Trusted Communicator – Outstanding presentation, active listening, and stakeholder management skills.
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Customer Obsessed – Personable and consultative, with a passion for helping clients succeed.
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Detail-Oriented Multitasker – Skilled at managing multiple accounts and priorities with precision.
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Self-Starter – Comfortable working autonomously, taking ownership, and driving outcomes under pressure.
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Commercially Minded – Results-driven, with the ability to connect platform usage to customer ROI.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
✅ We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).
🤝 We Are Collaborative. We’re in this together—great things happen when we work as one.
💡 We Are Solution-Focused. Every challenge is just an opportunity in disguise.
💙 We Are Understanding. We empower and support each other to do our best work.
🏆 We Celebrate Individual Contributors. Every role matters, and so do you!
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!