Implementation Specialist
Cognism
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our location office 2 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As an Implementation Specialist, you’ll help global customers hit the ground running with our products. You’ll turn complex ideas into simple solutions, lead smooth implementation processes, and work with teams across the business to make every customer journey a success. If you love problem-solving, connecting with people, and thriving in a fast-paced, multicultural environment this is the role for you.
YOUR CHALLENGES & OPPORTUNITIES
- Lead post-sales discovery sessions to capture client requirements, enabling tailored project plans and seamless Cognism product integration that meet unique business needs.
- Facilitate end-to-end implementation lifecycles from discovery to sign-off, ensuring on-time delivery and alignment with customer goals.
- Facilitate continuous client communication to gather actionable feedback, influence product enhancements, and ensure solutions exceed expectations.
- Coordinate cross-functional collaboration with internal teams and departments to align priorities, share insights, and ensure seamless execution of the implementation process.
- Provide proactive customer support to address needs effectively, fostering trust, strengthening relationships, and driving long-term satisfaction.
- Proactively identify and resolve risks during implementation to minimize project delays and safeguard quality outcomes.
- Uphold rigorous quality standards and best practices to ensure every deployment is consistent, efficient, and customer-focused.
OUR EXPECTATIONS
- Cultural & Empathetic Communication – Strong understanding of cultural nuances, adapting communication style to diverse cultural and technical backgrounds while fostering positive relationships.
- Collaboration & Teamwork – Adaptable, team-oriented approach to working across cross-functional teams to achieve shared goals.
- Attention to Detail & Quality – Exceptional focus on accuracy in fast-paced environments, ensuring nothing falls through the cracks.
- Simplifying Complexity – Skilled at translating technical concepts into clear, actionable explanations for both technical and non-technical audiences.
- Creative Problem-Solving & Prioritization – Proactive in finding innovative solutions, managing multiple priorities, and resolving issues efficiently.
- Professional Experience – 1+ years of experience in a customer facing role, delivering high-quality support and building long-term client satisfaction.
- Technical Expertise – Knowledgeable in CRMs (Salesforce, HubSpot, Dynamics 365), ticketing systems (Intercom, Zendesk, Jira), and core tools including Microsoft Office Suite.
- Documentation & Knowledge Sharing – Experienced in creating clear process guides, FAQs, and knowledge base articles for internal teams and external users.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
✅ We Are Nice! We treat each other with respect and kindness (because life’s too short for anything else).
🤝 We Are Collaborative. We’re in this together—great things happen when we work as one.
💡 We Are Solution-Focused. Every challenge is just an opportunity in disguise.
💙 We Are Understanding. We empower and support each other to do our best work.
🏆 We Celebrate Individual Contributors. Every role matters, and so do you!
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. Our values—Being Nice, Collaborative, Solution-Focused, and Understanding—guide everything we do, and we celebrate Individual Contributors. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!