OUR WORK MODEL:

Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.

YOUR ROLE:

As Senior Manager, CRM, you will act as a strategic business partner to the Sales organisation, ensuring the smooth operation, optimisation, and scalability of the Salesforce ecosystem. You will also support the overall implementation and coordination between the Go-to-Market tech stack, and how all the tools interact with different functions of the business (e.g. finance). You’ll combine hands-on Salesforce expertise with strong stakeholder management, delivering deep insights into sales performance and enabling data-driven decision-making. This role is central to improving processes, driving adoption, and ensuring Salesforce supports both current needs and future growth.

YOUR CHALLENGES & OPPORTUNITIES:

• Own the Salesforce Platform – Manage our Salesforce environment end to end, including but not limited to Sales Cloud, CPQ, OwnBackup, etc.

• Be a Trusted Business Partner – Work closely with Sales, Marketing, Operations, and other functions and stakeholders to provide insights, updates, and recommendations that optimise performance and guide strategy.

• Drive Continuous Improvement – Proactively identify opportunities to improve Salesforce functionality, data quality, and existing processes, staying up to date with Salesforce release notes and best practices.

• Ensure Platform Excellence – Maintain data quality, integrity, and security through robust user management, permissions, backups, and deployment management.

• Enable the Business – Respond to support tickets, answer user questions, deliver training sessions, and create clear technical documentation to drive adoption and confidence across the organisation.

• Support Scale & Integration – Assist with data migration and CRM integration from subsidiary companies into Salesforce, ensuring consistency and accuracy.

• Collaborate & Deliver – Work as part of the Salesforce team, reporting to the Senior Administrator and contributing to a structured release schedule with clear communication and status reporting.

• Own the CRM Ecosystem – Support Salesforce and AppExchange products including DocuSign, Salesforce CPQ, Redshift, Gong, and more.

OUR EXPECTATIONS:

• Strong Salesforce Expertise – Solid overall knowledge of the Salesforce platform with hands-on experience building and implementing changes, including developing within Salesforce, modifying and working with standard and custom objections, including junction objects.

• Experience & Credentials –

- 3+ years’ experience administering Salesforce

- Certified Salesforce Administrator

• Quality & Governance Mindset – Strong focus on Salesforce best practices, data integrity, documentation, and controlled deployments.

• Clear Communicator – Comfortable providing updates, managing stakeholders, and training users across technical and non-technical audiences.

NICE TO HAVE:

• Salesforce CPQ experience or certification

• Additional Salesforce certifications (e.g. Platform App Builder, Sales Cloud, Advanced Admin)

• Experience using project management tools

• Experience administering DocuSign

• Knowledge of Apex, Visualforce, and Lightning Web Components