OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As a French Speaking Solutions Specialist within Customer Success, you will act as a strategic solution partner to Account Managers. When complex, multi-layered, or high-growth use cases are identified, you will lead the discovery, design, and shaping of tailored Cognism solutions that align to the Customer Decision Cycle and Joint Business Plan.

You will own the solution strategy within your engagements - ensuring customers’ strategic objectives, operating constraints, and GTM ambitions are translated into practical, scalable workflows within Cognism.

This role is pivotal in reducing downstream friction, strengthening long-term adoption, protecting revenue, and positioning Cognism as a strategic GTM partner in a high-growth SaaS environment.

YOUR CHALLENGES & OPPORTUNITIES

• Partner with Account Managers - Collaborate closely with AMs to understand account strategy, commercial priorities, growth plans, and risk signals, translating these into structured solution design engagements.
• Lead Strategic Discovery - Facilitate consultative sessions with champions and decision-makers to uncover ICP definitions, territory models, segmentation strategy, data requirements, and workflow challenges.
• Design Workflow-Based Solutions - Translate GTM strategy into practical Cognism configurations, use cases, targeting frameworks, and scalable prospecting workflows aligned to commercial KPIs.
• Shape the Right Solution Early - Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront to prevent misalignment or underutilisation.
• Accelerate Strategic Time-to-Value - Help customers operationalise Cognism in a way that delivers measurable impact quickly while remaining scalable as they grow.
• Mitigate Commercial & Adoption Risk - Step in where solution misalignment, workflow confusion, or strategic drift is impacting engagement or expansion potential.
• Support Expansion & Growth Conversations - Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan and unlock incremental value.
• Feed Insights Back to the Business - Surface recurring strategic use cases, product gaps, workflow challenges, and GTM trends to Product, Sales, and Revenue teams to strengthen our overall customer strategy.

OUR EXPECTATIONS

• Proven SaaS Customer-Facing Experience - Minimum 2 years in technical but customer facing roles such as Sales Engineering, Strategic Customer Success, or similar consultative SaaS roles supporting complex post-sale environments.
• Strong GTM & Revenue Acumen - Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, revenue operations, and how tooling supports commercial performance.
• Strategic & Structured Thinker - Able to diagnose complex customer environments quickly, simplify ambiguity, and design clear, actionable solution frameworks.
• Executive Credibility - Confident facilitating discovery and presenting recommendations to senior stakeholders and decision-makers.
• Commercially Minded - Understands how solution alignment protects revenue, reduces churn risk, and creates expansion opportunities.
• Collaborative Partner - Comfortable operating in a pod-style or specialist overlay model, working alongside Account Managers and cross-functional teams.
• Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable shaping new processes in a fast-moving organisation.
• Fluent in French & English - Outstanding verbal and written communication skills in both languages.